Question: Match each retail process with the appropriate concept or plain English definition. Customer Service [ Choose ] Relational, proactive, it adds points of contact to

Match each retail process with the appropriate concept or plain English definition.
Customer Service
[Choose ]
Relational, proactive, it adds points of contact to the Customer Journey
Transactional, reactive, centered on its own point of contact
CRM Experiential, personalized whenever possible, it adds value to each point of contact
Match each retail process with the appropriate concept or plain English

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