Question: Match each step in the team decision-making process in the following table to the potential problem that can occur at that step by typing the
Match each step in the team decision-making process in the following table to the potential problem that can occur at that step by typing the letter of the problem in the answer box next to its corresponding step.
| Answer | Decision-Making Process Step | Problem | |
|---|---|---|---|
| Identify and explore the problem. | A. | A team is charged with streamlining the payroll approval process for supervisors. Excited to address this problem, team members begin throwing out a wide variety of ideas, and many of them seem good, but its hard to tell which would be the best. | |
| Prioritize evaluation criteria. | B. | Safeguarding customer data on the companys computer system is very difficult. Maitreyi speaks first, suggesting using a stronger firewall. A stronger firewall is always helpful for data security, so the team decides to implement this suggestion. | |
| Generate possible solutions. | C. | The team has agreed that customers need to feel more welcome in the companys stores. I think our customers would appreciate being greeted as they enter the store, Sue says. No they wouldnt, Muhammed shoots back. Store greeters are a joke. Not wanting the conflict to escalate, the meeting leader says, OK, we just wont have store greeters. | |
| Review possible solutions. | D. | Everyone on the team knows that their manager wants to reduce the number of suppliers the company uses, so they all propose solutions that will use fewer vendors even though alternatives using the same number or more vendors could achieve the organizations objectives. | |
| Complete the task and review the process. | E. | The team has agreed that everyone will check their e-mail for updates at least three times a day to make sure they are working on the task with the highest priority. However, Brenda remembers when e-mail didnt even exist, and everyone got along fine without it. Plus, shes got less than a year to go before retirement. If someone wants her to switch tasks, they can call her. |
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