Question: Match the balanced scorecard performance measure with the correct focus. - Customer satisfaction surveys, number of new customers, and number of repeat customers. - Number

Match the balanced scorecard performance measure with the correct focus.
-
Customer satisfaction surveys, number of new customers, and number of repeat customers.
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Number of new products, number of training sessions taken, and employee retention rates.
A.
Innovation
B.
Internal Processes
C.
Customer
D.
Financial

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