Question: QUESTION 1 0 Match the balanced scorecard performance measure with the correct focus. Customer satisfaction surveys, number of new customers, and number of repeat customers.

QUESTION 10
Match the balanced scorecard performance measure with the correct focus.
Customer satisfaction surveys, number of new customers, and number of repeat customers.
A. Innovation
Number of new products, number of training sessions taken, and employee retention rates
B. Internal Processes
C. Customer
D. Financial
 QUESTION 10 Match the balanced scorecard performance measure with the correct

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