Question: Match the left side with the right side. Perceived quality Serviceability Conformance to standards Customer focus Engagement of people Leadership Relationship Management Joseph Juran Armand

Match the left side with the right side.
Perceived quality
Serviceability
Conformance to standards
Customer focus
Engagement of people
Leadership
Relationship Management
Joseph Juran
Armand V. Feigenbaum
[Choose]
[Choose]
One of the 8 Dimensions of Quality
External Failure Cost
Management philosophy focusing on planning, control, and improvements.
Introduced the concept of companywide quality control.
Do not rely on mass inspection to "control" quality.
Internal Failure Cost
Principle of ISO 9000:2015
Match the left side with the right side. Perceived quality Serviceability

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