Question: Question 1 Match the left side with the right side. Perceived quality Serviceability Conformance to standards q , Customer focus Engagement of people q ,

Question 1
Match the left side with the right side.
Perceived quality
Serviceability
Conformance to standards
q,
Customer focus
Engagement of people q,
[Choose]
Introduced the concept of companywide quality control.
External Failure Cost
One of the 8 Dimensions of Quality
Internal Failure Cost
Do not rely on mass inspection to "control" quality.
Management philosophy focusing on planning, control, and improvements. Principle of ISO 9000:2015
Relationship Management
Joseph Juran
Armand V. Feigenbaum
W. Edwards Deming
Question 1 Match the left side with the right side. Perceived

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