Match the quality with the definition or example that explains it best.

Column A

$1.$

Reliable:

Reliable

$2.$

Cooperative:

Cooperative

$3.$

Personable:

Personable

$4.$

Healthy:

Healthy

$5.$

Clean and Neat:

Clean and Neat

$6.$

Knowledgeable:

Knowledgeable

$7.$

Persuasive:

Persuasive

$8.$

Attentive:

Attentive

$9.$

Diplomatic:

Diplomatic

$10.$

A Good Manager:

A Good Manager

Column B

Column B

a$.$

All of the qualities together will a great asset to any business and so many opportunities will be available to you. But you must include a few more such as being organized and great at time management. Every day is different and there is always room for improvement but if you have all these qualities one you will be a good team leader.

b$.$This quality helps to meet guest needs but providing benefits. You increase sales with this quality.

c$.$If you are attentive you will be able to tell what a guest's needs and wants are before they even ask! Because you are watching your surroundings and noticing their behaviour and actions.

d$.$I know you'll get the job done! Your boss is confident you will continue working even if they are stepping out.

e$.$You will adapt well to changes the company puts forth and follow through on policies and work well with others as a team.

f$.$

Can make suggestions and understands how to find the answer, especially when they don't know the answer. This quality is so important because you work hard to know as much as possible to do your job right and efficiently. Can answer questions when guests ask easily.

g$.$Takes real good care of themselves including staying fit and sleeps well, and eating well.

h$.$Your uniform is always in good condition and you maintain good hygiene.

i$.$A great sense of humour and can make great small talk. Guests enjoy your service.

j$.$

There will be times you have to step back and not force an argument even if you are right. Think and allow the person to vent their thoughts and opinions. Do not engage and stay calm.