Match the term with its definition.

A$.$

Claims

B$.$

Richness

$-$

Consistency

E$.$

Cyber Incivility

H$.$

Defusing

$-$

Resources

$-$

Flames

$-$

Social Media

$-$

Personal Branding

$-$

Cyber Silence

$-$

Social Age

A$.$

influence based on the idea that once people make an explicit commitment they tend to follow through or honor that commitment

B$.$

the finances, space, time, and other investments necessary to employ specific channels of communication.

C$.$

are emails or other digital communication with "hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization."

D$.$

is an era in which people engage in networked communication, collaborate across boundaries and solve problems communally.

E$.$

is the violation of respect and consideration in an onlinhe environment based on workplace norms.

F$.$

requests for other companies to compensate for or correct the wrongs or mistakes they have made.

G$.$

is the nonresponse to emails and other communications.

H$.$

involves avoiding escalation and removing tension to focus on work objectives.

I.

websites and applications that enable users to create and share content or to participate in social networking.

J$.$

unique set of professional skills and attributes that others associate with you.

K$.$

considers two factors, which are the level of immediacy and number of cues available.