. Match the term with its definition. Claims A. requests for other companies to compensate for or correct the wrongs or mistakes they have made. Richness B. websites and applications that enable users to create and share content or to participate in social networking. Consistency C. is the nonresponse to emails and other communications. Cyber Incivility Defusing D. are emails or other digital communication with "hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization." E. is an era in which people engage in networked communication, collaborate across boundaries and solve problems communally. Resources Flames F. is the violation of respect and consideration in an onlinhe environment based on workplace norms. G. involves avoiding escalation and removing tension to focus on work objectives. Social Media H. the finances, space, time, and other investments necessary to employ specific channels of communication. Personal Branding Cyber Silence I. unique set of professional skills and attributes that others associate with you. J. considers two factors, which are the level of immediacy and number of cues available. Social Age K. influence based on the idea that once people make an explicit commitment they tend to follow through or honor that commitment