Question: ________ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. a. service heterogeneity b. service perishability c. service inseparability

________ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.

a.

service heterogeneity
b.

service perishability
c.

service inseparability
d.

service intangibility
e.

service variability

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