Question: Measuring Process Performance ) In a primary healthcare facility, a physician sees patients 3 days a week. The process for seeing patients is a 6
Measuring Process Performance In a primary healthcare facility, a physician sees patients days a week. The process for seeing patients is a step process. One of the characteristics that you are very interested in is the throughput time of the patients. The entire process should take about minutes. For example, Step should take minutes, Step should take minutes, etc., as show below. Your staff has collected the times for patients. The staff also calculated the proportion of time each of the processes was completed in the allotted time. For example, of the patients made it through the first step in minutes or less... of the patients made it through the second process step in minutes or less, and so on The process is as follows:
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