Question: Measuring Process Performance ) In a primary healthcare facility, a physician sees patients 3 days a week. The process for seeing patients is a 6

Measuring Process Performance) In a primary healthcare facility, a physician sees patients 3 days a week. The process for seeing patients is a 6-step process. One of the characteristics that you are very interested in is the throughput time of the patients. The entire process should take about 50 minutes. For example, Step 1 should take 5 minutes, Step 2 should take 5 minutes, etc., as show below. Your staff has collected the times for 100 patients. The staff also calculated the proportion of time each of the processes was completed in the allotted time. For example, 99% of the 100 patients made it through the first step in 5 minutes or less....97% of the 100 patients made it through the second process step in 5 minutes or less, and so on. The process is as follows:

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