Mentoring, Coaching and Consulting course

Question 2 [25 marks

] There are many nuances to effectively managing people, and different managers have their own thoughts and approaches for achieving optimum performance. Different industries require different management styles and approaches. In fact, different personality types also respond to different motivators. Some companies issue specific directives for how they want managers and supervisors to behave, while others allow leaders to use their best judgment in how they maintain their staff and achieve their objectives through reinforcement in organizational behavior. Reinforcement is the process of shaping behaviour by controlling the consequences of that behaviour.

a. How does positive reinforcement differ from negative reinforcement (5 marks)

b. Elaborate on how positive reinforcement and negative reinforcement can be used in the workplace. (12 marks)

c. Illustrate how you can evaluate training using Kirkpatricks Four-level Model (8 marks)