Midterm Study Guide

Chapter $1$ Introduction

Identify the elements of operations and supply chain management

$$ Definitions of Operations and supply chain management $($OSCM$)$

$$ Operations and Supply Chain Terms

Understand operations as a transformation$/$value adding process

Supply Chain Process Activities

Tier $1$ and tier $2$ supplier

Upstream vs$.$ Downstream

$$ The Goods$-$Services Continuum $($Exhibit $1\mathrm{.}4)$

Differences between services and goods

Product$-$service bundling

Current Issues in Operations and Supply Chain Management

Measures of efficiency $($calculation and interpretation$)$

Receivable tumover

Inventory turnover

Asset turnover

Chapter $2$ Strategy

Know what a sustainable business strategy is

Define operations and supply chain strategy

$$ What is Operations and supply chain strategy

$$ Steps of strategy formulation $($Exhibit $2\mathrm{.}2)$

Describe strategic alignment

Competitive dimensions $($what they are and the trade$-$offs$)$

Order qualifier vs$.$ order winner

$$ Supply chain risk management

Risk management framework

Risk mitigation strategies $($Exhibit $2\mathrm{.}4)$

$$ Measures of productivity $($calculation and interpretation$)$

Partial, multifactor and total productivity

Chapter $5$ Strategic capacity management

What capacity management is

$$ Definition of capacity

$$ Capacity Planning Time Durations

$$ Capacity utilization rate $($calculation and interpretation$)$

$$ Economies of scale