Minimum 250 words and maximum 500 words total

You are the sales manager at Covington Furniture Gallery, a large regional furniture store. Your boss, Catherine Covington, has asked you to resolve a conflict that has been building within the sales team. This is an opportunity for you to show Catherine you are ready for more responsibility. Perhaps if you perform well in this situation, you will be considered for the general manager position at the new store being built next year.

• Explain methods of managing difficult conversations
• Determine the steps for effective active listening
• Analyze audiences and situations to adapt your message in conflict
• Assess how to manage emotions during conflict

*this is for a business communication class