Question: Module 13 Discussion 8 Discussion Topic Identify and characterize different personalities encountered in a work environment and list and explain the various concepts involved in
Module 13 Discussion 8
Discussion Topic
Identify and characterize different personalities encountered in a work environment and list and explain the various concepts involved in the process of communication.
List and explain the various concepts involved in the delivery of customer service.
-Describe strategies to establish and maintain positive customer relationships
-Analyze customer service situations to determine courses of action.
Objective: To identify your current style of communications and its implications.
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