Question: Module 13 Discussion 8 Discussion Topic Identify and characterize different personalities encountered in a work environment and list and explain the various concepts involved in

Module 13 Discussion 8

Discussion Topic

Identify and characterize different personalities encountered in a work environment and list and explain the various concepts involved in the process of communication.

List and explain the various concepts involved in the delivery of customer service.

-Describe strategies to establish and maintain positive customer relationships

-Analyze customer service situations to determine courses of action.

Objective: To identify your current style of communications and its implications.

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