Question: Most companies receiving a claim message tend to _ _ _ _ _ _ _ . a . wait two to six weeks to establish

Most companies receiving a claim message tend to _______.
a. wait two to six weeks to establish a "cooling-off period" prior to responding
b. respond only to letters containing complaints that could result in lawsuits or financial harm
c. respond promptly because they want to maintain customer goodwill and loyalty
d. ignore the first phone call, e-mail, or letter

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