Mr$.$ Chatelain stated that Hewlett$-$Packard maintained a helpful internal tool for their employees to use before undertaking intercultural business communication or travel. This tool is an example of $\_\_\_\_\_,$ one of the chapter$$s seven steps you can take to improve your intercultural communication skills

a

studying other cultures

b

learning to write and speak clearly

c

listening carefully

d

studying other languages

e

helping others adapt to your culture