Mr$.$ Thompson,

I certainly understand your frustration at being sent the wrong order of replacement auto parts$$last week.$$The packaging department was short$-$staffed and errors were made. I realize that you need some of your order immediately to satisfy demand and meet repair deadlines. I$$am hopeful$$the merchandise rushed to you on Monday arrived in time to get you past the crisis.

Please accept my sincere apologies. Every effort will be made to see that this never happens again. Your business is appreciated.$$We will do everything we can to serve your needs.

Sincerely,

Sarah Crist

Director of Shipping and Supply

Post Instructions:

Determine the effectiveness of word choice used in the customer service response letter.

Post: Write $1$ paragraph for each of the following prompts $(3$ total paragraphs$)$ evaluating the use of these $3$ writing principles:

Principle $1$: Choose Words PreciselyPrinciple $6$: Use Positive Words to Convey CourtesyPrinciple $9$: Prefer the Active to the Passive Voice

Example: "Principle $1$: Choose Words Precisely, was ineffectively used." Support your evaluation with specific examples and recommendations.