MULTIPLE CHOICE: Circle the letter before the correct answer in each of the following questions.

$6.$ Which of the following functions is part of the Juran Trilogy?

A$.$ Pareto Principle

B$.$ Quality planning

C$.$ Unity of purpose

D$.$ Six Sigma Program

$7.$ Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients?

A$.$ Teamwork

B$.$ Education

C$.$ Determination

D$.$ Implementation

$8.$ The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness daily. These improvements are best described by which approach to problem$-$solving?

A$.5S$

B$.$ Poka$-$yoke

C$.$ Kaizen

D$.$ PDCA

$9.$ Two of the seven categories of waste are:

A$.$ transportation and time.

B$.$ defects and reliability.

C$.$ inventory and cost.

D$.$ waiting and motion.

$10.$ Which of the following statements outlines the relationship factor?

A$.$ ISO $9000$ and total quality are not in competition

B$.$ ISO $9000$ and total quality are not interchangeable

C$.$ ISO $9000$ is compatible with total quality

D$.$ All of the above.

E$.$

Page $-2-$ of $6$

TQM EXAMINER: GAT

$11.$ Customers want an excellent product or service from an organization that also provides:

A$.$ The Deming Cycle

B$.$ Quick fixes

C$.$ Reliable delivery and after$-$purchase support

D$.$ Stamps