Multiple Choice questions:

1. According to the text, the typical difference between "quality circles" and "continuous improvement teams" is that:

A. quality circles are more structured and formal.

B. continuous improvement teams only work on product design whereas quality circles focus on both product and process design.

C. continuous improvement teams use only engineers while quality circles use just the workers doing the work.

D. quality circles tend to have less authority.

2. Which of the following is not an accurate statement concerning the ISO 9001 quality system?

A. Certification typically takes 12 - 18 months.

B. Extensive documentation of processes and procedures.

C. Certified companies are registered in a directory.

D. The review process is primarily conducted by external consultants.