Multiple-choice questions

1. Who is known for zero defects management and prevention as opposes to statistically acceptable levels of quality ?

- Taylor

- Deming

- Juran

- Crosby

- Shingo

- Feigenbaum

2. Crosby's Quality Vaccine Consists of three ingredients . Which of the following is not one of the three ingredients

- Education

- Determination

- Teamwork

- Implementation

3. The point Of Deming's Red Bead Experiment was

- to show that with training workers could improve the quality of red beads extracted

- to demonstrate that imposing rules on workers always results in better performance

- to demonstrate that even color blind people could tell red from white beads

- To demonstrate that imposing performance goals on workers without empowering them to participate in changing the process is useless and only results in employee frustration.

4. Who was the Speaker that asks : How do we go from we go from here to there " ?

- Deming

- Juran

- Crosby

- Taylor