Multiple Choice Questions $($Please circle only one choice per question. No penalty for wrong answer$)$

$-)$ The person who believed that management must use more analytical tools to measure employec performance was $.....$

a$)$ W$.$ Edwards Deming.

b$)$ Henry Ford.

c$)$ Frederick Taylor.

d$)$ Eli Whitney.

andor volur when the average unit cost of a good or service begins to increase as the capacity a Econe of throughput increases.

onomies of scale

b Diseconomies of scale

c Demand lags

d Nonphysical constraints

$-)$ A wealth management company is able to process $150$ customer statements per day. The average processing time per statement is two days. What is the average number of statements the company has in process at any time?

a$),150$

b$)300$

c$)600$

d$)900$

$")$ What is the term of shipping directly from the supplier to the end consumer rather than from the seller, saving both time and reshipping costs?

a$)$ Vendor$-$managed inventory

b$)$ Direct shipping

c$)$ Postportement

v$)$ What is the first step to buitd a house of qut

a$)$ Determine the da house of quality?

b$)$ Relate custone desirablo technical attributes:

c$)$ Identify customer wants to product hows.

d$)$ Identify how ther wants.

d$)$ Identify how the good$/$service will satisfy customer wants.

$-)$ Which of the following is the purpose or rationale for an organization's existence?

a$)$ articles of incorporation

b$)$ charter

c$)$ mission

d$)$ stratcgy

$-)$ What are groups or batches of parts processed together?

a$)$ Job lots

b$)$ cross docking jobs

c$)$ work cells

d$)$ customized lot

$*)$ A set of skills, talents, and capabilities in which a firm is particularly strong is referred to as

a$)$ differentiation.

b$)$ experience differentiation.

c$)$ Key success factors $($KSFs$).$

d$)$ core competencies.

$-)$ Which of the following is NOT a chancteristic of services?

a$)$ produced and consumed simultaneously

b$)$ unstandardized processes

c$)$ unique

d$)$ tangible$.$