multiple selection and explanation

1.Operations management is applicable

A) mostly to the service sector

B) to services exclusively

C) mostly to the manufacturing sector

D) to all firms, whether manufacturing and service

E) to the manufacturing sector exclusively

2.Which of the following are the primary functions of all organizations?

A) operations, marketing, and human resources

B) marketing, human resources, and finance/accounting

C) sales, quality control, and operations

D) marketing, operations, and finance/accounting

E) research and development, finance/accounting, and purchasing

3.The five elements in the management process are

A) plan, direct, update, lead, and supervise

B) accounting/finance, marketing, operations, and management

C) organize, plan, control, staff, and manage

D) plan, organize, staff, lead, and control

E) plan, lead, organize, manage, and control

4.The Ten Critical Decisions of Operations Management include

A) layout strategy

B) maintenance

C) process and capacity design

D) managing quality

E) all of the above

5.Which of the following is not one of The Ten Critical Decisions of Operations Management?

A) layout strategy

B) maintenance

C) process and capacity design

D) mass customization

E) supply-chain management