1. .. adds value
   1. Inspection
   2. Storage
   3. Process
   4. Setup

2. Quality as defined by the customer is
   1. An unrealistic definition
   2. User-based definition
   3. A manufacturer- based definition
   4. A product -based definition

3. is an area of operations management concerned with utilization of resources and gaining competitive advantage.
   1. Total quality management
   2. Resources allocation
   3. Supply chain management
   4. Strategic operations management

16. What should be done first in solving a problem in operations

1. Identify the problem
2. Gather data
3. The process must be mapped
4. The measurement system must be validated.

17. Total quality management is .

1. A process where only strong managers are the only decision makers
2. A process that involves strong statisticians
3. The responsibility of quality staff to control the quality of goods and services
4. A commitment of the whole organization that goes beyond the organization to supplier and customers.

18. All of the following are normally considered as a key feature of operations management except?
    1. Operations researches mathematical techniques for optimizing processes
    2. Operations is part of an organization which creates wealth through the management of the transformation process.
    3. Operations is the area of a business where most people are employed.
    4. World class operations can give an organization competitive advantage

19. Operations management is applicable to:
    1. Mostly to the service sector
    2. To services exclusively
    3. Mostly to the manufacturing sector
    4. To both manufacturing and service industries.

20. In statistical process control, some tools are used primarily to detect production of defective products / services or process changes. The tools are known as?
    1. Regression charts
    2. Pareto charts
    3. Control charts
    4. Histograms