My class is Customer Service

When at work and talking on the telephone, what techniques have you found useful? If you don't talk on the phone at work, then answer it from the point of view of when you are talking with a customer service representative and how you feel the dialogue and techniques they use to assist you should be done. What might you do differently based on this unit's readings?

2. As a CSW, you will encounter a diverse customer base and you will need to modify your method of interaction to communicate well with your differing customers. How is this best accomplished? What does inclusion mean to you? Give an example of inclusion and why it is important.