n a new post, use the Reply button at the bottom of this page to respond to the following:

Describe a time when you had to tell a customer $"$No$,"$ but you did not want to upset your customer. How did you handle it and what was the outcome? What do you think you did well and what might you have done differently? $($This situation need not have been in writing nor be similar to this week's case study. It's just to stimulate the sharing of experiences and ideas.$)$ Alternatively, you can describe a time when you were the customer. Have you ever had someone tell you $"$No$?"$ What made their response more professional or less professional; more helpful, or less helpful? In either case, please try to compose in the end of your Reply a message or brief letter imagining such a refusal in a written form. In case of a real situation where a written refusal was in place, elaborate how would you revise it to be in line with your learning this week about implied refusal.