Question: nderstanding the basic organization and expectations for good - and neutral - news messages will help you build goodwill and maintain your professional credibility in

nderstanding the basic organization and expectations for good- and neutral-news messages will help you build goodwill and maintain your professional credibility in business relationships. These questions review the basic good- and neutral-news guidelines for messages.
Good- and neutral-news messages use a direct or deductive approach.
Choose the best definition for each section of a direct outline.
Section
Definition
Opening
Body
Closing

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