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IVEy Publishing 9B20M133 ST. THOMAS ELEVATED PARK: A STEP INTO THE UNKNOWN Manosij "Mano" Majumdar wrote this case under the supervision of Julie Gosse solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be transmitted, photocopied, digitized, or otherwise reproduced in any form or by any means without the permission of the copyright holder. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Business School, Western University, London, Ontario, Canada, N6G ON1; (t) 519.661.3208; (e) cases@ivey.ca; www.iveycases.com. Our goal is to publish materials of the highest quality; submit any errata to publishcases@ivey.ca. Copyright @ 2020, Ivey Business School Foundation Version: 2020-11-05 In 2019, Serge Lavoie, president of On Track St. Thomas (OTST), was satisfied with the status of St. Thomas Elevated Park (STEP)-his project of passion and professional pride for the last nine years. STEP had been transformed from a dilapidated railway structure to a first-in-Canada public space in St. Thomas and had matured into a successful and beloved landmark. But the questions for Lavoie were about its future. What would happen to STEP? Who would take responsibility for it? Regarding STEP's heritage, Lavoie knew the best way to plan for the future was to take a close look at the past. ST. THOMAS, ONTARIO The city of St. Thomas, population 42,000, was located in Ontario-Canada's most populous province. Since the mid-nineteenth century to the post-war era, St. Thomas had found prominence as an important railway junction. The shortest distance by rail between New York City and Chicago was through southwestern Ontario, and St. Thomas was its midpoint. Both US and Canadian firms chose St. Thomas as a site for maintenance and depots. As the use of railways declined and mass automobile ownership rose, the city's economic base shifted-railway jobs disappeared and vehicle and parts manufacturing replaced them." Proximity to London, Ontario, limited St. Thomas's expansion and shaped its economy. With a population of 384,000, London was home to a university, major hospitals, and an international airport. St. Thomas residents frequently made the 30-minute drive to London to access services and a wider array of recreational options. In 2015, St. Thomas had a lower household income than London-CA$59,755' versus $62,011 This difference had an impact on the funding available for the public purse, residents' expectations of the level of service, and their willingness to pay for those services