need some help with 1-5 asap ! thank you !

Report #2 Focus: Design a formal employee performance evaluation and review process that managers can use in providing feedback to cashiers on the performance of cashiers at Stop and Shop supermarket. Design a training program to train the front-end managers to learn the proposed performance evaluation and review process. Stop & Shop in receiving lots of complaints throughout all its stores that cashiers are not polite,cashiers talk with each other, cashiers do not always bundle the bags and other behaviors that lead to negative consumer feedback. Questions 1. Identify and describe the situation by briefly stating the purpose of the report. Purpose refers to the reason(s) the change is necessary. Reasons are the symptoms of problems. Symptoms are the behaviors cashiers show or do not show and specific types of customer complaints. Conduct a Google search if necessary. I suggest going to a supermarket to observe cashiers at work. See the chapter that describes the topic, work processes. 2. Briefly identify and describe the problems with the current employee performance evaluation and review process. Speculate on the types of problems that contribute to the type of behavior exhibited (Different from the symptoms). Problems: Example: no feedback provided formally (Do NOT use my example of a problem) 3. Identify and briefly describe your vision of the end state after the completion of training (See #3 under Report #1), Focus on how the firm will benefit. 4. Identify and briefly explain the goals of the training program (See 04 under Report #1) Need to use SMART goals. 5. Identity and describe the new performance evaluation review process in detail (Present the process in distinct steps sequenced to some end point for that process; state the endpoint of the process). Basically, describe how a manager will conduct the performance review process with each of the cashiers, from start to finish. Font Layout Arial Regular B 1 Character Styles Text Color Spacing Line Before Paragraph Mr Paragraph lets & Lists Nues ndent Noe NO Bulet More T 0 pr