Need some interview question and answers to junior IT support officer role.

he post holder will provide support for all desktops, printers, handheld tablet and PDA

devices, telephony including desk phones, blackberry and other mobile devices and all software installed. Predominantly, but not exclusively, in a Microsoft networked

environment.

This will include all desktop hardware and Operating System support and user account, profile and application software support and installation

Provide a key second line incident management support service to all users via

telephone, remote support software and site visit. This will include:

o Analysing information obtained from first line support and computer users

on all desktop related IT incidents and issues to enable resolution.

o Responding to and resolving all incidents within agreed service levels

o Supporting Ward $/$ Outpatients based Clinical IT equipment such as

$$ COWS

$$ LOWS

$$ Maintaining Asset Database for the

above devices

$$ Escalating unresolved incidents to third line support specialists

with full information