needs assessment in HR development

Armanda Bus (AB) (not a real name) is a bus company located midway between Manchester and Leeds primarily served commuters from the outlying rural areas traveling back and forth from both cities to the suburbs. The bus company was a family-owned, privately held organization. The company had grown from a small independent bus line, founded by the father of the present owners some twenty-five years previously, to what is currently a major bus line serving the two large metropolitan areas. Virtually, all the employees (except for the drivers) were friends and neighbors of the family owners. Despite the modernization of equipment (buses), the introduction of computers into the accounting procedures, and advanced communication systems (between buses and dispatchers), profits continued to be marginal at best. AB is experiencing untenable financial losses due to operating equipment failed to deliver the companies products in a timely and effective manner. Last year, approximately five hundred thousand pounds a year was lost to the bottom line of the companys profit margin. The maintenance personnel were unable to perform their normal job responsibilities due to a lack of parts. Buses needed for day-to-day operation sat idle. Often parts were on hand but could not be located. Maintenance planners seemed to be doing little else but constantly chasing required parts. Consequently, the maintenance work was not planned or performed properly. Many years previous, the founder of the bus company had hired his close friend to take charge of the parts department. Although the founder had been retired for some time, leaving the management in the hands of his sons, in deference to their father, the sons were reluctant to interfere with the fathers close friend. ABs parts department lacked any inventory control. Relatively fewer replacement parts were lacking and absolutely critical to the continued operation of the buses.

1. Explain the issues related to non-training intervention. Justify your answer. (10 marks) 2. Recommend solutions for non-training intervention (must be relevant to non-training issues that you have identified. (10 marks)

3. Explain the issues related to training intervention. Justify your answer. (10 marks)

4- Based on answer no 1, propose suitable training programs using an Annual Training Plan (in a table form) that should consists of these elements: a. Training programme b. training provider c. duration (days) d. target trainees e. proposed date f. no. of trainees g. estimated cost (RM) h. total cost i. public (PC) or in-house (IH)

this is all that is given to answer!!!