Negative Message Assignment (Assignment case from Bovee and Thill) Task Create an outline (plan to write message. sample outline below) and a formal letter heading (return address, date, delivery address, salutation) and signature close with case details noted below. Inform the client (Fleetwood) of the poor ratings and recommend a new course of action to appeal to the audience that favors the new host. You can make-up any relevant or reasonable background or contextual information (once you've used all other case data provided) in the opening, evidence to support your main idea in the body or actionfdeadline information in the close