NEW ANSWER****

Please read the case, Telecommuting at MedEx and discuss the following question: 2. Are there any disadvantages or challenges in offering telecommuting?

I am need help answering this one! I need more details.

Telecommuting at MedEx An additional Supplemental Case can be found on MyManagementLab. Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turn- over rate for the specialists. Turnover is very costly for the company, and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future. MedEx employs more than medical billing specialists in its office located in a busy downtown metro- politan area. Each specialist works on a group of specific accounts, coding medical records and entering hem into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently on their assigned accounts. In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to complete n employee survey that asked about their satisfaction with their pay, benefits, and working conditions. In eneral, the employees indicated satisfaction with pay levels and benefits, but were not satisfied in some ther areas. In the comments section of the survey, several employees noted challenges in getting to work ach day. Some mentioned heavy traffic that caused long commutes, while others noted the high cost of arking downtown. Further, many employees noted high stress levels due to trying to balance their work nd personal responsibilities. When asked for specific ideas on how to improve the work environment, more than half of the special- ts noted the option to telecommute as a desirable benefit. Because the specialists work independently, lecommuting is a feasible option. The specialists would need to work in the office at least 1 or 2 days per eek in order to get updates on their accounts, but it would be possible for the employees to work from ome the other days. Harry now must carefully consider whether to recommend offering the telecommut og option. Questions: 12-6. Would offering telecommuting as an option benefit MedEx? How? 12-7. Are there any disadvantages or challenges in offering telecommuting? 12-8. What do you recommend MedEx do? Why