Question: New hires at Fields Auto Group go through a training program conducted by Dan Fields that emphasizes policies, procedures, and legal issues, but a driving

New hires at Fields Auto Group go through a training program conducted by Dan Fields that emphasizes policies, procedures, and legal issues, but a driving topic is customer service and the company's culture. What provider characteristic would these training sessions develop in new hires that will affect how they interact with customers?

Multiple Choice

decisiveness

rapport

perceptiveness

New hires at Fields Auto Group go through a training program

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