= = = No Spacing Headingt = = -VISOR WRIT320 Revising Routine and Positive Messages Dear Valued Customer Your letter and package returning the automatic coffee machine have been received, and I am assigned the job of answering your claim for a new coffee machine. First, the automatic coffee machine Model STA-DRY 1 is not made to be put in the dishwasher, which is what you obviously did to it. It should be wiped with a damp cloth or sprayed with a cleaner and then wiped dry. It cannot be immersed in the dishwasher. Second, you did not follow the warranty instructions clearly explained in the warranty documents accompanying the unit. Those instructions clearly state that you should send all claims directly to our warranty partner, Working Electronics, Inc. I ended up doing that for you, and Working Electronics confirmed that your machine could not be fixed. Because we cannot prove that the damage was your fault and we value your future business, I have been advised by my boss that we can replace the machine free of charge. You should receive the replacement within three weeks. Sincerely, Customer Service Poden shot on datamine from Part 1: Based on what you can determine from the context of the message, state what you think its purpose is or should be; briefly explain why this purpose makes sense for the given situation. Part 2: Identify the strengths and weaknesses (at least two of each) of this message in terms of how it achieves or falls short of its purpose. Important: Focus on the communication choices used, not the business decisions involved, which you should assume to be predetermined. Strengths: Weaknesses: Part 3: Identify one or two sections or subsections in Chapters 5 or 8 of Thill and Bove that seem to address the shortcomings you perceive in this message, quoting a relevant sentence or two from each section. (Be sure to put the words within quotation marks and put a parenthetical reference to the page number after the closing quotation mark.) Part 4: Based on your analysis of the message's strengths and weaknesses, revise it to redress the shortcomings of the original