Question: Not all customer orders can be filled as received. When you are unable to fill an order and must deliver the bad news, you should

Not all customer orders can be filled as received. When you are unable to fill an order and must deliver the bad news, you should avoid bad feelings and complications by beginning your message with hat also reveals the facts.

What is the most important aspect of announcing rate increases and price hikes?

Presenting the situation as out of the company's control

Explaining the reasons and linking the increase to customer benefits

Linking the explanation for the increase to company profits

Not all customer orders can be filled as received. When you

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