Question: Note: Please answer this question only by typing your answers in the typing space available for this question. a) Discuss any 4 key trends in

Note: Please answer this question only by typing your answers in the typing space available for this question. a) Discuss any 4 key trends in the services sector and how it can be adopted by an insurance company. (4 marks) b) Design a cuajamer satisfaction survey questionnaire based on Servqual framework to measure service quality for an insurance company. (4 marks)

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