Question: Note - Please donot copy and paste the similar answer on chegg. Thank you. CASE SCENARIO: You are a manager at an upscale banquette house.

Note - Please donot copy and paste the similar answer on chegg.

Thank you.

CASE SCENARIO: You are a manager at an upscale banquette house. You have a table booked for 15 people for a very prestigious company. Due to some error at the back end you and your team mess it up and only make arrangements for 5 people. Your restaurant is Jam Packed as it is Christmas time, and you are unable to provide them with a table immediately. The host is really upset and is unhappy with the customer service you have provided. Using the 4 Stage Recovery Model (Pre-recovery, immediate recovery, follow-up recovery and lesson learned ) explain how in each step will you solve the problem and what will be your strategy. Conclude with the final lesson learned by the company for future Please make sure to state each stage (not the definition) and what was your strategy in each state to solve the issue

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