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QUESTION

TEMPLATE

PLEASE HELP!!!!

Pearson Airport is to undergo a major renovation to improve users' experience throughout the whole system, from check-in to take off. As a member of the engineering team hired to deliver this project, you have been tasked with developing three personas that represent different users to help with the design thinking process for this project. Note that users include both passengers and the people that work at the airport or run services to the airport. Read through and review the persona lecture slides and watch the videos from the slides to address the following points. Q1. [13 marks] Identify two different personas that represent some of the diverse user base for the airport or the subway station. Use the template provided at the end of this document, in order to explain the key differences between the two personas. Template for Question 1 PICTURE #1 Capture a representative picture, include proper citation (URL if downloaded from the internet) #2 NAME (given to help refer to each persona) Give the persona a name. You may add an interesting description to link the name with some characteristics (e.g., Dianne the Aerospace Engineer). Choose a name and/or description that helps you develop sympathy for the persona. CHARACTERISTIC DETAILS What are the persona's relevant characteristics and behaviours? Consider demographics such as age, income level, family role, or occupation. Also consider lifestyle, spare time activities, attitudes, and routine tasks that this persona might have