NOTE

QUESTION

TEMPLATE

Pearson Airport is to undergo a major renovation to improve users' experience throughout the whole system, from check-in to take off. As a member of the engineering team hired to deliver this project, you have been tasked with developing three personas that represent different users to help with the design thinking process for this project. Note that users include both passengers and the people that work at the airport or run services to the airport. Read through and review the persona lecture slides and watch the videos from the slides to address the following points. Q1. [13 marks] Identify two different personas that represent some of the diverse user base for the airport or the subway station. Use the template provided at the end of this document, in order to explain the key differences between the two personas. Q3. [16 marks] Develop a list of objectives using the information collected for the personas, and organize them into an objective tree with three levels. [HINT: This should be done by brainstorming many attributes, classifying them, and then using an affinity diagram to develop an objective tree.] **Example of an objective tree (this example can also be improved) 1st LEVEL 2nd LEVEL 3rd LEVEL stable Safe stiff useful inexpensive portable durable SAFE LADDER Marketable on floors on level ground indoors outdoors of right height electrical maintenance light in weight small, transportable Space for Question 3 Show your affinity diagram and objective tree here. You can draw (words must be legible), insert a photo of a drawing, create a diagram using MS Word or MS PowerPoint, OR use another software and copy the image into this page