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26 Chapter 1 HRM in a Changing Environment Developing Diagnostic and Analytical Skills Case Application 1: WORK/LIFE BALANCE AT BAXTER Baxter International may not be a household name, but if you've to balance his career and family by not accepting work-related calls ever been in a hospital, you've probably seen their products. The after 6:00 p.m. He once refused to cancel a family camping trip after company produces medical products that are used in IV (intrave- being informed that a Baxter product was implicated in several nous solutions), anesthesia, dialysis, and many blood disorders recent patient deaths. He admonished his staff to do the right along with medical devices, biotechnology products and spe- thing in his absence. cialty pharmaceuticals. Employees at Baxter are justifiably proud Is this work/life balance at Baxter beneficial? That answer of the lifesaving products they produce, but also take pride in the depends on how one defines beneficial. In spite of several major emphasis that Baxter takes in their ability to balance their careers product failures since 2001, they have grown steadily to 48,000 and family responsibilities. employees in 200 facilities worldwide. Revenues, profits and stock Work/life balance is part of the culture at Baxter. Managers prices have all shown steady growth. Based on these performance and employees share responsibility in managing the daily demands measures, you could say that the emphasis on balance has been of a career and family and are provided with a guidebook that successful. In addition, by allowing employees to request alterna- encourages discussion and problem-solving strategies for work/life tive and flexible work arrangements like job-sharing, compressed conflicts. They recognize that alternate work arrangements can be workweeks and telecommuting, Baxter has been able to attract and a way to meet employees' needs for balance and flexibility, and that retain top-notch employees, who in turn have generated greater the employee should examine his/her own personal characteristics productivity for the company when considering a change in schedule. The company website Questions: includes a guide for determining if alternative work arrangements would be a good fit for the employee's personality and career. 1. What role, if any, does work/life balance play in the success of Options like part-time work, job-sharing, compressed work week an organization? Explain. and telecommuting are analyzed. If the employee feels that an 2. How does diversity in an organization affect the organiza- alternative work arrangement is appropriate, Baxter provides an tion's work/life balance? What ethical considerations exist online proposal kit for the employee to request a more flexible that may drive the organization to be more work/life schedule. balanced? Baxter has acquired several companies from other countries 3. How can organizations develop a culture that supports work/ in recent years and is in the process of spreading family-friendly life balance? benefits such as alternative work arrangements, dependent care, 4. What role does human resources play in making sure work/ counseling resources, adoption assistance, back-up/emergency life practices are effective? child care and lactation rooms to their non-U.S. subsidiaries. 5. Take a look at the Baxter website "Careers section (www. The commitment to balance seems to permeate the culture all baxter.com). What does Baxter do that seems to support the the way to the top. Harry Jansen Kraemer, a former C.E.O. attempted goal of work/life balance