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Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. Task Element 1 5 1 2 3 Performance Rating 105% 90 % 80% 80% 0.6 0.5 0.6 1.4 Observation (minutes per cycle) 2 3 4 0.4 0.6 0.3 0.8 0.6 0.5 0.5 0.7 0.5 1.7 2.0 1.8 0.5 0.6 0.5 1.6 4 The allowances for tasks such as this are personal, 8%; fatigue, 8%; and delay, 2%. a) The normal time for the complete operation = minutes (round your response to two decimal places). b) The standard time for this process = minutes (round your response to two decimal places)