Objective To reply to questions with a direct answer. Process The structure of routine messages is important and our text book offers guidelines for composing effective informational messages. Review the guidelines the textbook describes on pages 129-136 (4th edition) which promote a message that communicates good will and is direct and easy to read. As director of human resources at UrbanLife you receive several requests each week from students for information about internship opportunities at your company. Although you respond to each request individually you often reply with the same information. Rather than typing the same information each time you decide to create a template of responses that you can cut, paste and modify as necessary to personalize each message. The requests often include the following questions: Do you provide internships? Answer: Yes If so in what areas? Answer: All departments What is the timeline for reviewing applications? Answer: Usually a four to six-week response When during the academic year do you have interns? Answer: Accepted throughout the year Write an email response that you could use to respond to any request for internship information. Include the suggested elements. Begin with a positive response Include all requested information Use clear, concise wording in an easy-to-read format Conclude with a friendly closing Use an appropriate tone to create goodwill Requirements Adapt your message to your audience Build credibility and goodwill Provide enough detail to be clear, complete, direct and compelling Use organization to support content and make your document easy to read Write in a concise, professional style Details No email heading - start with Dear (Name): Be brief. Single-space your document Submit to Canvas as a Word document by the due date