Objective To reply to questions with a direct answer. Process The structure of routine messages is important and our text book offers guidelines for composing effective informational messages. Review the guidelines the textbook describes on pages 129-136 (4th edition) which promote a message that communicates good will and is direct and easy to read. As director of human resources at UrbanLife you receive several requests each week from students for information about internship opportunities at your company. Although you respond to each request individually you often reply with the same information. Rather than typing the same information each time you decide to create a template of responses that you can cut, paste and modify as necessary to Objective To reply to questions with a direct answer. Process The structure of routine messages is important and our text book offers guidelines for composing effective informational messages. Review the guidelines the textbook describes on pages 129-136 (4th edition) which promote a message that communicates good will and is direct and easy to read. As director of human resources at UrbanLife you receive several requests each week from students for information about internship opportunities at your company. Although you respond to each request individually you often reply with the same information. Rather than typing the same information each time you decide to create a template of responses that you can cut, paste and modify as necessary to