Objectives

Instructions: at least three training course objectives that are specific and measurable. Include what the learner is expected to do (or explain to demonstrate knowledge), the quality or level of acceptable performance, and the conditions under which the learner is expected to perform.

Example:

Upon completion of this training course, participants will be able to:

2. write a customer transaction using the provided Quick Reference Card (QRC).
4. Using the procedures manual, write an accurate project quote for a customer.
6. List the four (4) steps in the customer complaint resolution process without any reference material.

Upon completion of this training course participants will be able to:

• 1. 
• 2. 
• 3. 

1.  
2.  

2. 
   
4. 
   
6.