of a training program?a$.$August $15,202$Ab$.$Customer satisfactionC.ProductivityEfficiencyd. Labour costs$26.$ When trainees are able to maintain their skills in their workplaces over time, this is known as a$.$generalization.b$.$ maintenance.C$.$d$.$motivation to transfer. on$-$the$-$job training$27.$ In order to maximize the effectiveness of a training session during delivery, you should consider which of the following?a$.$ b$.$Organize and chunk learning in a meaningful way..Provide feedback well after the training session.d$.$Avoid deep learning questions as they are too intimidating.Wear something colourful so participants will notice you$\mathrm{.}28.$ In your training session on your company's new business strategy, "Dawit Disinterested" will not contribute and seems either bored or totally distracted. What technique will you use to gain Dawit's attention and participation?a$.$Ignore Dawit. After all, you are still getting paid.b$.$Ask Dawit to sit at the back of the room and reserve seats up front for engaged participants.C$.$d$.$Raise your voice when speaking to Dawit to capture their attention.Invite Dawit to share their opinion as a valued and experienced member of the team$\mathrm{.}29.$ As a new trainer, you find that you are having great difficulty using the questioning technique effectively and you always get flustered when you don't have an answer to a difficult question. You speak with a colleague who has years of experience in training.What does your colleague advise you to do the next time you find yourself in that situation?a$.$Never admit that you don't know the answer to a question $-$your credibilityb.C$.$d$.$will be gone with the learners.Ask open$-$ended questions and let the discuss evolve to a learning moment.Don't over plan. You will never be able to guess what questions learners wi ask so there is no point in anticipating the questions.Learn to say, "I don't know" and "I will get back to you later in the session after you have researched the answer.