Okay, so this is my second to third time posting this question. Hopefully, this attempt provides me with an answer that makes me understand this problem. Please explain in great detail why we have to change the negative sign for the Absence Rate goal. When we are adding up all the standard deviations. As you can see the previous person explained it but I am still not grasping it. Please explain in great detail why we have to change the negative sign to a positive for the Absence Rate Goal. In addition please explain why we did not change the negative sign for the Quality score when adding all the % deviation from standard goals. Thank you so much it is well appreciated

deviation % = (average of last 4 weeks - standard goal)/standard goal Week Job Sat Score Absence Rate Quality Score Output score 5 4.20 0.02 0.83 9.00 6 4.00 0.03 0.90 9.00 7 4.10 0.03 0.83 9.00 8 3.90 0.04 0.91 10.00 4.05 0.03 0.87 9.25 Avg of the last 4 weeks 0.05 0.95 Standard Quality goal 4.00 > 9.00 > 1.3% -40.00% -8.68% 2.78% % deviation from the standard goals Step-3: Now add the deviation of all parameters and divide by 4(no of parameters) to arrive at the solution. While adding the deviation of all parameters, the negative sign for absence rate should be ignored since the goal is "less than or equal to" whereas all other goals must be "greater than or equal to". The calculation is (1.3+40+(-8.68)+2.78)/4 = 35.34/4 = 8.83% which is 9 when rounded off to the nearest integer