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SCENARIO Your group has project management responsibility for organising the implementation of a system that automates the order taking process for a large, popular caf in the Town of Port Lincoln, Caf Festivale. Background Caf Festivale is a newly established caf that has been open for 6 months. Due to renovations in the local area, easily accessible parking and an improved street scape, they have seen a significant increase in customers choosing to dine at the caf. This unexpected increase has however caused some issues at the caf including: Increased waiting times for customers having their orders taken Incorrect orders being received by customers Orders taking longer to prepare Orders for a table not being received at the same time Entrees being served at the same time as main meals Incorrect stock levels Inadequate stock control These issues have been brought to the attention of management by kitchen staff, waiting staff, verbal customer complaints as well as complaints via social media. In order to address the growing concerns, the Caf Manager has discussed the idea of implementing an automated order taking process for waiting staff with the Caf Owner. The owner has taken this suggestion on board and decided to go ahead with the project, which will see the implementation of a system that will improve the efficiency of the waiting staff, preparation of meals and stock control and as a result improve customer service. The resulting system to be installed will include a series of handheld devices to take orders from customers and have those orders made available to the kitchen staff electronically. The key functions to be automated by the new system include: Order taking by waiting staff Sending orders to kitchen staff electronically Kitchen staff notifying waiting staff that orders are ready Monitoring and reporting stock levels for current orders being taken Monitoring and reporting stock levels for reordering purposes (optional) There may also be potential for other functions to be provided within the system (both currently and in the future) to add value to the business. Timeframe The project has been scheduled to take 6 months from starting the planning to implementation. Budget A budget of $100,000 has been allocated by the owner. Tolerances 10% for budget 2 months for timeframe Project Management Team Structure / Key Members of StaffExecutive Practice Owner, Amy Crow. Senior User Practise Manager, Jason Power. Senior Supplier Contract IT firm specialising in automating cafes / restaurants Project Manager External contractor (represented by you the student team) as the Caf doesnt have the skills internally to be able to manage this type of project. Team Manager(s) Roles to be determined by your team. Project Support Role to be determined by your team. Project Assurance Role be determined by your team. Change Authority Role to be determined by your team.

7.Configuration Management Strategy9 7.1Configuration Management Procedure9 7.2Issue and Change Control Procedure9 7.3Tools and Techniques9 7.4Records9 7.5Reporting9 7.6Timing of Configuration Management and Issue and Change Control Activities9 7.7Roles and Responsibilities10 7.8Scales for Priority and Severity10

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