Question: On average there are 3 0 0 callers rin a call center simultaneously, including the ones being on hold and the ones being served by

On average there are 300 callers rin a call center simultaneously, including the ones being on hold and the ones being served by customer representatives. If the call center can serve 18 callers in one minute, then how many minutes on average does a caller spend "in" the call center, accounting both the time being on-hold and the service time?
Round off your answer to the FIRST decimal point.
 On average there are 300 callers rin a call center simultaneously,

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