Question: Please need asap 1. On average there are 300 callers in a call center simultaneously, including the ones being on hold and the ones being

Please need asap

1. On average there are 300 callers in a call center simultaneously, including the ones being on hold and the ones being served by customer representatives. if the call center can serve 18 callers in one minute, then how many minutes on average does a caller spend "in" the call center, accounting both the time being on- hold and the service time?

Round off your answer to the FIRST decimal point.

_______?

2. Please indicate which of the following statement regarding stage capacity is WRONG.

choose one of the following

a, Stage capacity is also called Processing Rate.

b, Stage capacity is the MAXIMUM number of flow units that can be processed by the stage in a unit of time on average.

c, Stage capacity is expressed in the unit "unit of work/unit of time."

d, None of the above .

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